Contact information
Contact Information
We’re here to help.
For questions regarding orders, products, processing, collaborations, or general support, please contact VELOURA using the information below.
Website
Customer Support
support@velourahaircompany.com
@VelouraHairCompany
Response Time
Please allow 1–2 business days for all inquiries.
Messages submitted after business hours, weekends, or holidays will be answered in the order received.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM CST
Saturday – Sunday
Closed
Order Assistance
For faster support regarding an existing order, please include:
- Full Name
- Order Number
- Email Used at Checkout
- Brief Description of Your Concern
Thank you for choosing VELOURA.
Luxury Hair. Handcrafted Excellence.