Shipping policy

Shipping Policy

VELOURA Luxury Hair Collection

Effective Date: June 10, 2026

Thank you for choosing VELOURA.

Each order is prepared with care to ensure every customer receives the premium quality and luxury experience we stand behind.

Processing & Shipping Time

Standard Orders

Please allow 5–7 business days for order processing.

Processing time includes:

* Order verification
* Packaging preparation
* Quality review
* Shipment coordination

Business days exclude weekends and holidays.

Custom Orders

Custom orders require additional preparation and fulfillment time.

Please allow 7–10 business days for processing.

Custom orders may include:

* Specialty textures
* Custom lengths
* Custom bundle configurations
* Special requests
* Limited inventory items

Once a custom order enters production, modifications or cancellations cannot be guaranteed.

Signature Confirmation Required

To protect both our customers and VELOURA, all orders require signature confirmation upon delivery.

By placing an order, customers agree that:

* Someone must be available to sign for delivery
* VELOURA is not responsible for missed delivery attempts
* Orders marked delivered with confirmed signature are considered fulfilled
* Customers are responsible for ensuring the shipping address is accurate

This policy helps prevent:

* Lost packages
* Delivery disputes
* Unauthorized receipt claims
* Fraudulent chargebacks

Shipping Delays

Although we work hard to meet estimated timelines, VELOURA is not responsible for delays caused by:

* Shipping carrier interruptions
* Weather events
* Customs processing
* Incorrect shipping information
* High-volume fulfillment periods

Tracking Information

Tracking details will be sent once your order has been processed and shipped.

Please allow up to 48 hours for tracking updates to appear.

Questions

Need assistance?

Contact us at:

support@velourahaircompany.com
Response time: 1–2 business days

Thank you for choosing VELOURA.
Luxury Hair. Handcrafted Excellence.