Contact Information

We’re here to help.

For questions regarding orders, products, processing, collaborations, or general support, please contact VELOURA using the information below.

Website

www.velourahaircompany.com

Customer Support

support@velourahaircompany.com

Instagram

@VelouraHairCompany

Response Time

Please allow 1–2 business days for all inquiries.

Messages submitted after business hours, weekends, or holidays will be answered in the order received.

Business Hours

Monday – Friday
9:00 AM – 5:00 PM CST

Saturday – Sunday
Closed

Order Assistance

For faster support regarding an existing order, please include:

• Full Name
• Order Number
• Email Used at Checkout
• Brief Description of Your Concern

Thank you for choosing VELOURA.

Luxury Hair. Handcrafted Excellence.