Aviso legal

Chargebacks, Payment Disputes & Fraud Protection

At VELOURA, we are committed to fair and transparent business practices and ask that customers do the same.

By placing an order through our website, customers acknowledge and agree to our policies prior to checkout.

If you experience an issue with your order, we ask that you contact us directly at support@velourahaircompany.com before initiating a chargeback or payment dispute.

Unauthorized chargebacks, false claims, or disputes submitted after confirmed order fulfillment may result in:

• Submission of order records and delivery confirmation to the payment processor
• Submission of customer communications and purchase acknowledgments
• Restriction from future purchases with VELOURA
• Recovery of losses where permitted under applicable law

VELOURA reserves the right to dispute fraudulent chargebacks and protect the business from abuse.

We value honest customers and will always work to resolve legitimate concerns fairly.