Terms of Service

VELOURA Luxury Hair Collection

Effective Date: June 10, 2026

Welcome to VELOURA Luxury Hair Collection.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please discontinue use of the site.

1. General Use

By using this website, you confirm that:

* You are at least 18 years old or purchasing under supervision of a parent or guardian.
* Information provided during checkout is accurate and complete.
* You will not use this website for unlawful purposes.

VELOURA reserves the right to refuse service at any time.

2. Product Information

We strive to display products as accurately as possible.

Because premium human hair is a natural product:

* slight texture variation may occur
* color tones may vary slightly
* density and movement may differ naturally

These variations do not qualify as defects.

3. Pricing & Availability

Prices are subject to change without notice.

VELOURA reserves the right to:

* adjust pricing
* discontinue products
* limit quantities
* cancel orders for inventory or pricing errors

If payment has already been collected, customers will be notified.

4. Order Acceptance

Orders are not considered accepted until:

* payment is authorized
* order verification is completed
* processing begins

VELOURA reserves the right to cancel suspicious or fraudulent orders.

5. Processing & Delivery

Processing timelines are estimates and not guarantees.

Current processing times:

Standard Orders: 5–7 business days
Custom Orders: 7–10 business days

Carrier delivery time begins after processing.

All orders require signature confirmation upon delivery.

Orders marked delivered with confirmed signature are considered fulfilled.

6. Returns & Refunds

All purchases are subject to our Refund Policy.

Due to hygiene standards and the nature of luxury hair products:

All sales are final unless otherwise stated.

Opened, worn, altered, installed, washed, colored, or customized products are not eligible for return.

7. Chargebacks & Payment Disputes

By placing an order, customers agree to contact VELOURA first regarding order concerns.

Fraudulent disputes or unauthorized chargebacks may result in:

* order documentation being submitted to payment providers
* shipping confirmation being submitted
* future purchase restrictions
* recovery actions where permitted by law.

8. Intellectual Property

All VELOURA content including:

* logos
* branding
* photographs
* product descriptions
* marketing materials
* website design

remain property of VELOURA and may not be copied, reproduced, or used without written permission.

. Limitation of Liability

VELOURA shall not be liable for indirect, incidental, or consequential damages resulting from:

* product misuse
* installation services
* carrier delays
* customer modifications

Customers assume responsibility once products are altered after delivery.