Política de reembolso
Refund Policy
VELOURA Luxury Hair Collection
Effective Date: June 10, 2026
At VELOURA, we take pride in offering premium luxury hair products curated with quality and care. Because of the hygienic nature of human hair extensions, please review our policy carefully before purchasing.
ALL SALES FINAL
Due to hygiene standards and product integrity, all hair purchases are considered final sale.
We do not accept returns, exchanges, or refunds on:
* Opened packages
* Worn hair
* Installed hair
* Brushed or combed hair
* Hair altered in any way
* Colored, toned, bleached, cut, washed, chemically treated, or styled hair
* Custom orders
Damaged / Incorrect Orders
If your order arrives:
* damaged
* defective
* incorrect
* incomplete
please contact us within 48 hours of delivery.
Include:
* Order number
* Photos of packaging
* Photos of product
* Brief explanation
Email: support@velourahaircompany.com (change if needed)
If approved, replacement options will be provided.
Shipping Delays
VELOURA is not responsible for:
* carrier delays
* customs delays
* weather interruptions
* incorrect addresses entered at checkout
Shipping dates are estimated and not guaranteed.
Order Changes / Cancellations
Orders may only be cancelled or modified within 12 hours of purchase.
Once processing begins, changes cannot be guaranteed.
Luxury Hair Expectations
Human hair behaves similarly to natural hair.
Texture, color variation, and body movement may vary slightly from bundle to bundle.
This is normal and reflects authentic premium hair.
Thank you for choosing VELOURA.
Luxury Hair. Handcrafted Excellence.
VELOURA Luxury Hair Collection
Effective Date: June 10, 2026
At VELOURA, we take pride in offering premium luxury hair products curated with quality and care. Because of the hygienic nature of human hair extensions, please review our policy carefully before purchasing.
ALL SALES FINAL
Due to hygiene standards and product integrity, all hair purchases are considered final sale.
We do not accept returns, exchanges, or refunds on:
* Opened packages
* Worn hair
* Installed hair
* Brushed or combed hair
* Hair altered in any way
* Colored, toned, bleached, cut, washed, chemically treated, or styled hair
* Custom orders
Damaged / Incorrect Orders
If your order arrives:
* damaged
* defective
* incorrect
* incomplete
please contact us within 48 hours of delivery.
Include:
* Order number
* Photos of packaging
* Photos of product
* Brief explanation
Email: support@velourahaircompany.com (change if needed)
If approved, replacement options will be provided.
Shipping Delays
VELOURA is not responsible for:
* carrier delays
* customs delays
* weather interruptions
* incorrect addresses entered at checkout
Shipping dates are estimated and not guaranteed.
Order Changes / Cancellations
Orders may only be cancelled or modified within 12 hours of purchase.
Once processing begins, changes cannot be guaranteed.
Luxury Hair Expectations
Human hair behaves similarly to natural hair.
Texture, color variation, and body movement may vary slightly from bundle to bundle.
This is normal and reflects authentic premium hair.
Thank you for choosing VELOURA.
Luxury Hair. Handcrafted Excellence.